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Customer Relations Representative - State Farm Agent Team Member

Full Time in Fully Remote - US

Responsive recruiter
Benefits
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Customer Relations Representative – Service & In-Book Sales

The Friel Agency – State Farm Insurance
Are you passionate about helping people and delivering outstanding service—while also motivated to identify opportunities that grow your career and income? The Friel Agency is seeking a Customer Relations Representative who can balance excellent client support with in-book sales growth opportunities.
This is a fully licensed role (Property & Casualty and Life & Health). If you are not currently licensed, you must be willing to obtain your licenses with our full support.
Role Description
As a Customer Relations Representative, you’ll be the first point of contact for our clients, ensuring their needs are met with professionalism and care. You’ll resolve inquiries, manage accounts, and contribute to customer satisfaction, while also pivoting to identify in-book sales opportunities that strengthen client protection and fuel agency growth.
Key Responsibilities
  • Deliver Service Excellence – Manage customer inquiries, resolve issues, and provide timely solutions.
  • Support Retention – Assist with customer retention strategies through relationship-building and consistent follow-up.
  • Identify Opportunities – Recognize in-book sales prospects and pivot conversations toward coverage upgrades and additional policies.
  • Stay Organized – Maintain accurate customer records and ensure updates are handled promptly.
  • Collaborate with the Team – Coordinate with other departments to ensure smooth service delivery.
Qualifications
  • Strong communication and problem-solving skills.
  • A service-first mindset with the confidence to engage in sales conversations.
  • Ability to remain calm and effective in high-stress situations.
  • Previous customer service experience preferred; sales background a plus.
  • Licensed in Property & Casualty and Life & Health (or willingness to obtain with agency support).
Why Join The Friel Agency?
  • Competitive base pay plus bonus opportunities.
  • Licensing support and training provided.
  • Internal growth opportunities for driven, sales-minded team members.
  • A positive, team-focused culture where your contributions are valued.
  • The chance to help clients feel secure while building your career success.

If you’re ready to bring together service excellence and in-book sales growth, apply today to join The Friel Agency.

This is a remote position.

Compensation $50,000.00 - $70,000.00 per year
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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